Consumers charge Eko DisCo to improve service delivery
Electricity consumers in Itire, Lawanson, Idi-Araba and Mushin, Lagos have commissioned Eko Electricity Distribution Company to improve its service delivery.
A statement said locals made the DisCo request at a recent engagement forum in Lagos.
However, the statement quoted company spokesperson Godwin Idemudia as saying that EKEDC management is committed to building a closer relationship with customers.
“The purpose of the Town Halls is part of our ongoing engagement with our customers to let us know how we can best serve them by listening to their challenges. Management is keen to build a closer relationship with customers in our network, hence the engagement forums. This is the third engagement forum since this administration.”
Meanwhile, EKEDC Managing Director and CEO Dr. Tinuade Sanda assured customers that the company would do better to meet their expectations.
Sanda, who was represented at the event by Chief Financial Officer, Mr. Joseph Esenwa, said, “It is evident that the electricity industry is going through many challenges that even exceed the capacity of DisCos, which cause setbacks. to the electricity supply. . As the face of the electricity industry for consumers, it is essential for us to actively engage our customers on platforms like this to identify their issues and provide solutions.
Also speaking, Mushin’s Customer Advisory Forum Chairman Afeez Lawal called on DisCo to provide more prepaid meters, which he said was the solution to the threat of estimated billing to customers.
In his story, Mr. Lawal Musa, representing the Idi-Araba community, tasked Eko DisCo with replacing deteriorated poles and wires that were preventing adequate power supply and causing safety hazards.
While dealing with complaints, Sanda explained to customers that inadequate gas supply, low power generation, system collapse and vandalism had contributed to the drop in power supply, and that they would not are not specific to EKEDC.
She did, however, assure that the company is currently working with other industry players to ensure that these challenges are kept to a bare minimum.
“We are upgrading our distribution infrastructure across our network with a loan from the Central Bank of Nigeria. Network improvement projects may not be progressing as quickly as you expected, but I can assure you that we will visit your areas.